Returns Policy

Last updated January 30, 2024

Thank you for your purchase. We hope you are happy with your order. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our returns policy.

Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our returns policy
In addition to your legal rights, we also allow you to return certain goods if you simply change your mind. Please see exceptions to this further along this policy. Please return the unused goods to us with the original receipt within 14 days and we will offer you an exchange or a refund.

Returns

All returns must be completed within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@mahpetsupplies.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

MAH Pet Supplies

Attn: Returns

RMA #

18 Rose Avenue

Clowne, Derbyshire S43 4NU

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged: